So I walk into the Silver Spring, MD Trader Joe’s last night to return some two-day old nectarines. Nectarines that looked as if they had been sprinkled with all manner of mold spores and left in a moist, warm environment for a month. I was expecting that I would at least have to explain myself and show my receipt (which I had). However, the cashier asked for the supervisor to come over, and the man simply asked me how much my item cost. “$3.29”, I said. He opened the cash register and handed me the cash. No fuss; no muss. They took my bag containing the three uneaten, rotting nectarines and I went on my merry way.
I was impressed with the level of (perceived) trust they had in me. They didn’t bother checking the receipt to confirm that 1.) I had indeed purchased a container of nectarines two days earlier, and 2.) that the price I paid was indeed $3.29. Since I had paid with a credit card, I thought my refund would go back on the card as well; the cash refund was unexpected, but above all, tangible.